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What's included in the price?

The prices on this web site are in pounds sterling (£). All prices include UK VAT on vehicle hire where applicable. Please note: If taxes are introduced or increased subsequent to publication the vehicle hire cost may be increased to cover this. Once the full price has been paid we will not increase the price to be paid by you unless the vehicle hire company also increases the price of your vehicle hire or a related product; in this case we reserve the right to pass that additional cost onto you. Some additional charges may be payable locally, and we will advise you before booking where we are aware of this.

All rates with the exception of some vehicles in Canada and Australia include; unlimited mileage, Third party insurance, Fire & theft waiver, Local taxes and airport fees, Collision damage waiver/Loss damage Waiver (see below), Liability insurance supplement/Extended protection (see below). A more detailed explaination of what is included can be found here.

What Is Not Included In The Price?

Petrol (one tank included with USA & Canada ‘Select’ package), Personal Accident Insurance (unless specified), Young Driver Surcharges and Additional Driver charges (where applicable).
All costs are payable locally. Please note; in most destinations windscreens, tyres and towing charges are not covered under the insurance policy. However, in some locations an optional Extra Protection insurance is offered to waive liability for these potential charges. Additional insurance may be required if driving outside the country of hire. Items paid locally may be subject to tax.

Collision Damage Waiver/Loss Damage Waiver (CDW/LIS)

This covers you for damage sustained in the event of an accident unless you intentionally cause the damage; you are under the influence of drink or drugs; or you use the vehicle in a prohibited way e.g. for hire. In addition if you commit a driving offence; drive negligently or are otherwise deemed to be at fault by the local office which supplied the car, a replacement car may not be supplied. Prices are fully inclusive, however an excess may apply. For details please refer to the product information shown beneath each price panel.

Liability Insurance Supplement/Extended Protection (LIS/EP)

In many countries it is a legal requirement that car insurance must include unlimited Third Party cover. In the USA this is not the case. Each state establishes a minimum level of cover required by law and this maybe as low as US$5000. Supplemental Liability Insurance (LIS) or Extended Protection (EP) is included in our Fully Inclusive and ‘Select’ prices. LIS covers you for liability to third parties for bodily injuries and property damage only (not rental vehicle), resulting from an auto accident in the rented vehicle, to the maximum total protection of US$1million for each occurrence. Under EP cover, your third party protection increases to US$1 million and also provides coverage up to US$1 million to the driver and passengers in the rental vehicle against death or injury caused by the driver of another vehicle who is under insured, uninsured or who commits a hit & run offence (Under-Insured Motorist Protection - UMP).

Minimum/Maximum Age

In most destinations, the minimum no surcharge hiring age is 21 years. There are exceptions whereby young driver surcharges may apply (payable locally) or minimum age requirements on larger car groups may be increased. Please refer to the important information displayed before you confirm your vehicle. If you have any doubts, please call us on 0871 664 9007.

Period Of Hire

Hire periods are calculated on a 24 hour basis. After collection of the car, extension of the hire period and missed return deadlines will be charged by the car hire company at the local daily tariff (which may be considerably higher).

Hire Charge

Clients will be charged the rate prevailing on the day of collection. No increase or reductions apply if the rental continues into a higher or lower season.

Personal Accident Insurance

This optional insurance may be covered by your holiday insurance (check before you travel). If you require PAI, it can be taken out locally on collection of the hire car.

Special Requests

Child seats, roof racks and additional items are available on request in most destinations, although no one item can be guaranteed at any time. In most states within the USA, infant seats are required by law for children under 3 and must be requested in advance. By law, 3-5 year olds must be restrained by a seat belt or infant seat. There is usually a charge payable locally. Please note rear seat belts may not be provided in all vehicles. Check with our Customer Services centre regarding these items.

Local Charges

The costs and conditions of all incidental items payable locally are subject to local tax.

Out of Hours Charges

Charges may apply for both pick up and drop off outside office hours even if late collection is caused by flight delay.

Driving Areas

If you plan to drive outside the country of hire, please check with Customer Services centre for details of required documentation and local charges:

UK	Cars may be taken by ferry or Eurotunnel to offshore destinations. A supplement may apply.
Europe	The hirer is usually entitled to drive throughout Europe. Border charges may apply for certain countries.
USA	The hirer is usually entitled to drive throughout the state of original hire and into neighbouring states. There may be a charge for crossing several states. Cars may not be taken into Mexico, but may be driven in Canada. All cars must be returned to a US location.
Canada	The hirer is usually entitled to drive throughout Canada and the USA, returning the car to its original location (mileage supplement may apply).
South Africa	Our reservations centre must be advised at the time of booking if vehicles are to be driven across a state border. A letter of authority will be requested from the car hire company. Cars cannot be driven into Zimbabwe.

Amendments, Cancellation and Refunds

Reservations amendments following issue of confirmation/invoice incur a £15 amendment fee. Cancellation charges are as follows. Clients must provide notification in writing of a cancellation to:

OnAirportCarHire Customer Services,
The Atrium,
London Road,
Crawley,
West Sussex,
RH10 2TB.

Or email us customerservices.flexitravel@firstchoice.co.uk

	After confirmation of booking, outside 28 days before start date £30
	Within 28 days before start date 40%
	Within 14 days before start date 60%
	Cancellation within 24 hours of rental commencement, including no shows in resort or non-receipt of vehicle due to insufficient documentation - 100% of rental price.

Please note that no refund will be made on partially used rentals. Please check that your travel insurance covers cancellation of vehicle hire.

Driving Licence

Drivers must produce a full British Driving Licence held for at least 1 year (2 years in the Balearics, Gibraltar, Canada & Ireland). Our Customer Services centre must be advised of any endorsements prior to making an on-line booking. onairportcarhire.com and/or Suncars reserve the right to refuse the booking on this basis. All persons driving the vehicle must be in possession of their driving licence at all times for perusal by local authorities. In Portugal, drivers must also carry photo ID (i.e. passport).

Car Capacity and Vehicle Type

Some Mini & Supermini size cars are insured for a maximum of 4 passengers. All other car types are insured for a maximum of 5 passengers, unless specified. The car capacities and specifications shown are guidelines only. Where the vehicle type shown is not available at the time of hire, a similar car group model will be offered, determined by passenger BPacity, engine size or features. We advise that you check at the time of booking the approximate engine sizes available in the group that you are hiring. The luggage and passenger symbols shown do not necessarily mean that an equivalent number of passengers and pieces of luggage can be accommodated comfortably on touring holidays.

Cancellation/Amendment Protection (Booking Protection - BP)

BP insures the hirer against any cancellation and/or amendment charges incurred by the client altering their booking up to 24 hours prior to the rental commencement date i.e. due to flight changes. BP is available at £5 per car rental week (01-07days). No refunds will be given for no shows in resort, non-receipt of vehicle due to insufficient documentation or partly used rentals or cancellations made on or after the rental start date, regardless of whether Booking Protection is taken.

Quality Control

If you are dissatisfied in any way with the standard of vehicle upon collection, please report this to the car hire company immediately. It is difficult for onairportcarhire.com and/or Suncars to assess any claim made regarding the standard of your vehicle on completion of hire. If you are still dissatisfied, please contact our Customer Relations Dept., within 3 months of your return; Customer Relations, Suncars Ltd, The Atrium, London Road, Crawley, West Sussex, RH10 2TB (claims outside this frame will not be considered).

Mechanical Difficulties

In the case of breakdown or mechanical difficulties, you must call the car hire company immediately using the telephone number which appears on the rental agreement. Authority for repairs or replacement cars must be given by the local car hire company. If you are involved in an accident, the local police and car hire company MUST be contacted. Keep copies of all relevant documentation you are asked to complete. This may be needed if you wish to make an insurance claim. Negligence connected with the theft of a vehicle may lead to the supplier requiring the full deductable amount for the cost of the vehicle.

Price Accuracy

The rates on this site are correct at time of going to press. Inadvertent errors in details and prices can occur. Also please note that in the USA changes to Federal, state or local laws/taxes could give rise to an increase in the price shown. We reserve the right to increase/decrease advertised prices accordingly. Verbal quotes will be regarded as provisional until confirmed in writing via an invoice.

Our Liability

Neither we nor any of our employees, agents, suppliers and sub-contractors have any liability to you or any member of your party if any such failure is attributable: to you or a member of your party; a third party unconnected with the provision of the services provided to you and is unforeseeable or unavoidable; an event which could not be foreseen or prevented even with all due care; and/or to unforeseen, unusual or unavoidable circumstances beyond our control or that of our employees, agents, suppliers and sub-contractors. These are events commonly called events of force majeure and may include (but are not limited to) circumstances or events such as war or threat of war, riot, civil strife, political upheaval or other events which may affect your safety, industrial dispute, unavoidable technical problems with transport, cancellation of airlines and financial failure of airlines, closure or congestion of airports, terrorist activity, natural or nuclear disaster, fire, earthquake, flood, and adverse weather conditions. If it is decided that we have any liability to you for any loss or damage which you may suffer (other than personal injury resulting from the non-performance or improper performance of the services involved in the vehicle hire), that liability shall be limited to two times the price of the vehicle hire.

Suppliers Liability

Suppliers have their own conditions of hire. These conditions of hire generally limit the liability of the supplier. IN THIS CASE ANY LOSS SUFFERED BY YOU AS A RESULT OF THE FAILURE OF ANY HIRE COMPANY TO PERFORM SERVICES INVOLVED IN THE VEHICLE HIRE AND OTHER ARRANGEMENTS IS LIMITED TO THE AMOUNT YOU CAN VALIDLY RECOVER FROM SUCH HIRE COMPANY UNDER THE RELEVANT LAW AND JURISDICTION.

General

If any part of these terms are found to be invalid or unenforceable, then the remainder of the terms will not be affected and will remain valid and enforceable. Any disputes between you and onairportcarhire.com and/or Suncars will be governed by English law and are subject to the non-exclusive jurisdiction of the English Courts, or if you are resident in Scotland, the Scottish Courts. onairportcarhire.com is operated by Suncars Worldwide Car hire. Suncars Limited (Company Registration No: 1962146) Registered Office: First Choice House, London Road, Crawley, West Sussex RH10 2GX. Suncars Limited is a subsidiary of First Choice Holidays PLC.